94 4.3 Careful planning and detailed cooperative multi-agency working will be required throughout. Underpinning this expectation is the Care Act Guidance (2016) which makes it clear that all agencies have a responsibility to work with the local authority and the Police during the Section 42 (2) Safeguarding Enquiries. This could include acting as the Nominated Enquirer (NE) for some adults. The requirement for this and other roles set out in these Procedures apply just as much in the Large-scale Enquiry as in individual Enquiries. 4.4 This Appendix sets out the general expectations and requirements of agencies. A statement from each of the major agencies that could be involved in an LSE about their individual roles is included at the end of this Appendix. 5. Multi-Agency Provider Support (MAPS) 5.1 This Appendix introduces the MAPS approach which is designed to ensure there is a focus on learning and taking action to improve services, rather than attributing blame. 5.2 MAPS is both a principle as well as a practical operational tool and there needs to be an understanding it is of real importance at any or all stages of the LSE. As the term suggests clear advice and support, based on sound observation, must be given to the provider to improve the quality of care and make the adult safe. 5.3 It may also provide evidence of the efforts made by the service provider to improve and prevent the need for other interventions. Consistent with other aspects of this guidance there will need to be a designated professional (or more than one if there are different disciplines to report on) who has the responsibility to feedback and give advice. 5.4 There will also need to a designated person (usually the Registered Manager) from the service provider who is accountable for receiving the communications and ensuring that action follows. 5.5 The frequency and format of feedback (verbal/ written) will also need agreement and must be recorded so it can be reviewed as part of a Large -scale Enquiry if necessary. 6. Making Safeguarding Personal (a person-centred approach to keeping people safe) 6.1 Often an LSE will involve an intense period of work and there may be a risk of the adult and her/his individual needs getting “lost”, so it is vital for agencies to keep focused and sensitive to these. 6.2 Extensive guidance about person centred approaches is contained in the main body of the Safeguarding Adults Procedures. There are many references to the Making Safeguarding Personal (MSP) approach in the Procedures. Appendix 5 contains a specific definition. 6.3 Care Act Guidance makes it clear that a person-centred approach is crucial to the way agencies operate. This means accountability to the adults at risk regarding whether it is possible to achieve all the outcomes they want. 7. The responsibilities of the service provider 7.1 Whilst much of this guidance is directed at the agencies who lead on or support safeguarding enquiries and interventions it must never be forgotten that it is the actions of the service provider that are frequently key to either promoting good practice (and therefore preventing harm) or allowing harm to take place.
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